Companies that utilize mobile devices run on Google's Android mobile operating system may want to take note of a recent study released by mobile managed services provider WDS.
The firm studied 600,000 technical support calls during the span of one year and found that the Android mobile operating system is most vulnerable to hardware faults. That could create data protection challenges for companies whose critical business information resides on Android-based smartphones and tablets.
Much of the problem centers on the wide range of devices running Android, the research showed. Low-end devices are almost certain to have more problems than their more expensive counterparts.
"Mobile operators have to make important decisions when selecting which smartphones to range on their networks," Craig Rich, chief marketing officer for WDS, said. "They must balance the need to introduce low-cost smartphone devices with the total cost of ownership; a $100 smartphone might not look so attractive if it drives [three times] more support cost over its lifetime or has an above-average return rate that impacts customer loyalty."
According to the WDS research, 14 percent of all Android support calls centered on hardware faults. Conversely, just 3.7 percent of calls concerned hardware faults for Research In Motion's line of BlackBerry smartphones. Apple's iOS and Microsoft's Windows Phone 7 fell in the middle, both at 9 percent.
Overall, Tim Deluca-Smith, WDS' vice president of marketing, told PC magazine that the total support calls by platform were difficult to measure. According to the news provider, WDS refers to those as "the 'propensity to call,' the percentage of devices that would display a problem in any given batch over a 12-month period."
To mitigate the risk of hardware faults, mobile users are encouraged to deploy a data security measure that will keep mobile data safe and accessible should a smartphone or tablet suffer problems.