We continue our four-part series on protecting your home and family. See the links to the previous parts at the end of this blog.
We’re now done with familiarizing ourselves with the features of Trend Micro Home Network Security (HNS) It’s now time for you to get a bit more adept at regular monitoring and maintenance, to ensure you’re getting the best protection HNS can provide your connected home.
Keeping Tabs on Your Home Network
Once you’re tracking the various internet-capable devices in your home within HNS, as with any security-related device it’s essential to monitor the activities captured by it. In the same way that we need to periodically review the videos taken by our security cameras, to check for any unusual events in or around the home that need our attention; so too, do you need to keep abreast of the goings on in your home network, particularly those of an unusual or suspect nature, as revealed by HNS. This can easily be done in two ways: via Voice Control and Reports.
Once the skill has been enabled, you can ask Alexa or Google Assistant to control your Home Network Security (HNS) using the following voice commands:
Reports. On the other hand, if you have more time to spare, you can peruse the Reports for your devices, user profiles, and network usage.
Responding to Network Events
Now that you’re more acquainted with your home network through HNS, it’s vital that you know what to do when, for instance, you received a Smart Alert notification indicating an unusually high network activity detected on one of your connected devices.
A Range of Network Events. In brief, you’ll need to review the recent activities and perform the required actions to eliminate risks such as the following:
For more specific information regarding these types of incidents, you may refer to this Technical Support article.
Monitoring the Health of Your Home Network Security Station
The Home Network Security Station takes care of your home and your family’s security and safety. In return, you should know how to check if it’s in good working condition.
Physical Status. Check whether the physical components (LED, Reset button, Power, and Ethernet ports) of your Station are intact.
Power. Ensure that the Station is powered on. To check if the Station has power supply, just follow these simple steps:
Offline Notifications. When the HNS Station is offline the user will receive a notification about it. In addition, the HNS app will indicate the Station is offline. This situation can be attributed to loss of either the internet or LAN connections.
Internet Connection. Make sure you have stable internet connection. Checking your internet connection is easy:
If you are able to connect to the internet, just reconnect your Home Network Security Station to the router.
LAN Connection. Check the connection between the router and the HNS Station.
Updates. Make sure that you update the HNS App if you receive a notification that indicates, “Update Needed. Please click the button below to get the latest version.” This will guarantee that your HNS is up-to-date with app improvements.
Getting Help. Always remember, if you encounter any questions, issues or concerns that you’re unable to resolve, Help is just a click away.
Home networks are everywhere these days. However, the user knowledge required to secure and maintain our home networks spans from tech newbies to gurus and often seems to be a rather complicated or even confusing task.
To help you maintain and monitor your home network, Trend Micro offers a simple plug-and-protect home network device to protect your smart home and connected devices from being hacked, while keeping the internet safe for your kids on any device. But plug-and-protect doesn’t mean plug-and-forget. As with any security device, ongoing monitoring and maintenance is needed to provide the best protection your home network and family members need and deserve.
For more information, go to Trend Micro Home Network Security.
To read the rest of our series on HNS, go to